Shipping policy

Last updated: September 24, 2026

Every Solène order ships from our warehouse in the United States. Solène is operated by Orbit Media Group LLC.

Free shipping

Standard shipping is free on all orders.

Where we ship

We currently ship to addresses within the United States.

Processing and delivery times

Processing: orders are packed and shipped within 1–2 business days (Monday–Friday, excluding US holidays).
Delivery: most orders arrive within 3–7 business days.

These are estimates. Carrier delays, weather and peak seasons can occasionally add time.

Tracking

When your order ships, you'll get an email with a tracking number so you can follow it to your door.

Address changes

Please double-check your shipping address at checkout. If you need to change it, email us as soon as possible. We can only update it if the order hasn't shipped yet, and we aren't responsible for orders sent to an incorrect address entered at checkout.

Lost or missing packages

If tracking shows your package as delivered but you can't find it, check around your door, with neighbours and with your building's mail room, and give it one business day in case it was scanned early. If it still hasn't turned up, email us within 7 days of the delivery date. We'll open a claim with the carrier and work with you to resolve it.

Damaged in transit

If your order arrives damaged, email us within 7 days of delivery with your order number and a photo, and we'll make it right. See our Refund Policy for details.